No, your username will not change.  On June 11, 2024, please log in with your current username and password.  You will be prompted to verify your information and change your password.

Upon logging into your new online banking application, you will be prompted to reset your password. Please verify your information using the prompts and ensure your new password meets all requirements. (Password requirements are as follows: at least ten characters in length, contain at least one lowercase letter, at least one uppercase letter, at least one special character, and at least one number.)

Transfers (using the “Transfers” function within online or mobile banking)

Internal Transfer (NSFCU Account to NSFCU Loan Account)

– If you choose to pay with an internal transfer, your payment will be processed immediately. Click here to see a step-by-step guide on how to complete an internal transfer.

External Transfer (Account at another financial institution to a NSFCU Loan Account)

– If you choose to pay with an external transfer, your payment will be processed in 3–4 business days from the date your payment is scheduled. Click here to see a step-by-step guide on how to complete an external transfer.

Instant Loan Payments Option (using the “Instant Loan Payments” function within online or mobile banking)

Pay by debit card or by using your account number and routing number.

– If you choose to pay using Instant Loan Payments, your payment will be processed immediately.

You may access up to 12 months of electronic statements.

Members will be able to view and change e-Statement enrollment via eDocuments tab. E-Statements are available for both primary and joint account holders.

Yes, upon your first login you will have to accept the BillPay enrollment agreement, then you will be able to access the Bill Pay Dashboard. Please keep in mind when adding a new Payee, we will send a verification code by text, email or phone call.

No, any reccuring or prescheduled loan payments will not change and will process as they normally would.

To ensure a smooth transition into the new online banking platform please contact us to update your contact information immediately.

For members who had alerts setup in our prior mobile app, please remember you will need to go into the app and reset any alerts. We encourage the use of alerts, so that you can receive real-time communications, for many things, including account logins, transactions, etc. This is a great way to keep a real time monitor in place for your account(s).

No, beginning June 11, 2024, you will access your card control all within the same online banking application.

iPhone users will be directed to update their existing application or can click here.
Android users will have to download the new Nutmeg State FCU application through the Play Store or can click here.

Endorsements: During the mobile deposit process, you are prompted to include a “For Mobile Deposit at NSFCU Only” endorsement below your signature, as a requirement. To avoid delays, please be sure this endorsement is complete, before proceeding with your mobile deposit.

Checks in Review: Please pay particular attention to any warning messages that come up in the app when taking photos of the checks to mobile deposit. Mobile deposits may, in some cases, be subject to additional review, before your check is deposited into your account, which can take up to one business day. In most cases, the additional review will be attributed to warnings that may have showed up during your mobile deposit. These warnings you may see in the app, correlate with things like missing endorsements (signature and/or endorsement listed above), MICR line readability (line of numbers and symbols at the bottom of checks required to facilitate the processing and clearance of checks), or poor overall readability. If you receive a warning notification during your mobile deposit indicating one of these issues, click the (!) icon for more information, and consider retaking the photo before submitting and finalizing the mobile deposit.

Mobile Deposit History – From the mobile app, once in the mobile deposit screen, click “select account” from the initial drop-down options, and select an account. Once this step is complete, a folder icon will appear in the upper right area. Click that folder icon to view mobile deposit history.

Mobile Deposit Specific Alerts: For members who have alerts set up (email, SMS, and/or push notifications) for Mobile Deposits, the alerts are not being sent. We are working on this and expect this issue to be resolved shortly.

Quicken/QuickBooks functionality will not change. Please be aware of the following important dates. June 10th – a data file backup and a final transaction download should be completed. June 17th – Quicken/QuickBooks will be accessible again via the new digital banking platform. Please be sure to complete the deactivate/activate process to ensure your Quicken/QuickBooks accounts are set up with the new connection.

BillPay will be available on Wednesday, June 12, 2024.

Please click here and follow the new user registration process.

Please click here to access our Credit Card Rewards site.