How to Close an Account | Step-by-Step Guide & Requirements Skip to main content

How to Close an Account

Before closing your account with NSFCU, ensure the following steps are completed:

  • Cancel all direct deposits, bill payments, or auto-debits.
  • Verify that all checks have cleared your account (if applicable).
  • Ensure there are no pending transactions.

Please note:

  • $25 fee will be charged if the account is closed within 90 days of opening.
  • All accounts must be in good standing, and any loans must be paid in full.

Closure Options

You can close your account through one of the following methods:

  • In Person at any of our branch locations: Provide a valid photo ID*.
  • By Phone by calling 860.513.5000 (local) or 800.526.6933 (toll-free): Provide a valid photo ID*.
  • Secure Email once logged into Online Banking select “Contact Us” then select “Message Center”: Provide a valid photo ID*.
  • Regular Mail addressed to PO Box 66, Rocky Hill, CT, 06067: Send a signed letter requesting account closure, please include a copy of a valid photo ID*.

*Acceptable forms of photo identification include Driver license, Learner Permit, or Non-Driver Photo ID from a US state, jurisdiction or territory, Temporary Paper Credential (TPC) issued by the CT DMV only if accompanied by one of the following: a birth certificate, an expired US Driver License, an expired Non-Driver Photo ID, or an expired CT Learner Permit issued by the CT DMV, United States or Foreign issued Passport (with photograph), Pistol Permit with photograph issued by a US state, State or Federal employee ID with signature and photo, or United States Military Identification.

Business Account Closures

To close a business account, the member must visit a branch location with a valid photo ID.

Closing an Account for a Deceased Member

If you need to close an account for a deceased relative, please contact NSFCU at 860-513-5000. Provide the name of the deceased member to help determine the necessary documentation for closing the membership.