One of my top priorities is to always make sure we are keeping you informed of changes and improvements we are making for you. I’m pleased to announce that next year will bring one of our most significant technological transformations in the credit union’s history! Next summer, we will convert our core processing systems to a new platform that will allow us to deliver a superior member experience with us while doing your banking.
Behind the scenes, we will streamline our information into one, large, well-integrated system that will allow us to quickly complete transactions, process new accounts and loans faster, and improve all electronic services. As a member, you will have a new, easier-to-use e-Banking and mobile app, updated Voiceline phone service and updated programs for all the other electronic services. These improvements will also create a faster and more efficient experience inside our branches as well.
Our goal is to make these transitions as smooth as possible. For instance:
- Your member account numbers will NOT be changing
- Your PIN numbers for credit and debit cards will NOT be changing
- Your automatic deposits and payments (i.e. direct deposits, ACH transfers, withdrawals, etc) will be processed as scheduled
We are excited to bring you a new, easier way to bank. We believe this conversion is exactly what Nutmeg needs to stay on top of future banking trends and deliver exceptional service to our members. We will continue to communicate information throughout the conversion.
President and CEO