Credit Cards
IMPORTANT CHANGES BEGINNING JANUARY 19TH, 2026
Credit Card Program FAQ
Nutmeg State Financial Credit Union has partnered with Elan Financial Services to manage our credit card program. Elan is a trusted credit-card service provider that works with hundreds of credit unions nationwide. This partnership allows us to offer more card options, a better rewards program, and personalized support.
Managing a credit card program requires significant technology, fraud protection, and regulatory oversight. By partnering with Elan, we can:
- Provide you with more card options and better rewards programs
- Provide enhanced fraud monitoring and security
- Offer improved digital tools and card features
- Ensure long-term stability and competitive benefits
This change strengthens the program while keeping Nutmeg as your trusted financial partner.
Your existing Nutmeg credit card remains valid until January 23rd, 2026 at 3pm EST.
New cards were mailed in early January. You should activate and begin using your new card as soon as you receive it. If you have not received a new card in the mail, contact Elan customer service at 1-800-558-3424.
- Card number: Yes, new cards were mailed in early January. You should activate and begin using your new card as soon as you receive it. If you have not received a new card in the mail, contact Elan customer service at 1-800-558-3424.
- Interest rate: Any changes to rates or terms will be communicated clearly and well in advance by Elan.
- Rewards: In January you will be able to redeem your credit card reward points. You can call the Rewards Center at
1-888-229-8864 or visit the Online Account Access website at www.myaccountaccess.com.
Going forward:
Credit card questions, billing, disputes, fraud alerts, or lost/stolen cards: Contact Elan directly using the phone number on the back of your card or at 1-800-558-3424.
You will make payments as instructed on your credit card statement. Payment options will include:
- Online payments through the Elan portal at https://www.myaccountaccess.com
- Automatic payments
- Mail to the new address, Elan Financial Services, PO Box 790408, St. Louis, MO 63179-0408
No. The transition to Elan does not negatively affect your credit score. Your account history and payment behavior continue to be reported appropriately.
Yes. Elan uses advanced security and fraud-prevention systems that meet or exceed industry standards. Protecting your information and transactions is a top priority.