Director, Member Success
Javier joined Nutmeg State in 2012 as a teller in our New Britain location and has grown through positions of Branch Supervisor, Assistant Manager, Branch Manager & Retail Banking Officer. In Javier’s current role, as the Director of Member Success, Javier oversees all member delivery channels including the branch network & contact center. Javier’s responsibilities include a focus on branch operational soundness while maintaining an impactful member experience to all potential & existing members. Javier is a graduate of “The Connecticut CU Executive Education Program” and is an active member of his local BNI group. Javier is an advocate of the credit union movement and takes the most pride in helping the underserved communities achieve their financial goals through the use of affordable banking products and services. Javier is fluent in Spanish and enjoys volunteering his time to food pantries and local shelters.