Get to Know Gen
Your Future AI Chat Assistant at Nutmeg
How Gen Will Support You
Gen, Nutmeg’s new AI-powered assistant, is coming soon to our website and digital banking to help you find exactly what you need, fast. You’ll be able to ask a question in chat, and Gen will instantly deliver real-time answers and direct links to the information you’re looking for.
Get Answers. Get Moving.
Whether you're looking for a form, trying to get to a specific page, or just have a quick question, Gen will help you find it in seconds, right in the chat window. If your question needs additional support, Gen can connect you with the Navigation Center through that same chat window.
You’ll be able to ask Gen things like:
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“How do I enroll in eStatements?”
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“Where do I set up automatic payments?”
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“How do I check my account balance?”
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“Where’s the nearest branch?”
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“How do I report a lost card?”
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“How do I log into digital banking?”
Gen will point you to the right page, form, or next step, so you can take care of it right away.
Read the common questions below to learn more about Gen and how it works.
Gen can help you find answers and navigate to the right page for things like checking balances, enrolling in eStatements, setting up automatic payments, finding a branch, and more, all with direct links to get you there fast.
Yes. If your question requires additional assistance, simply ask for an “Agent,” and Gen will connect you with a Navigation Center team member through chat.
Yes. Your information is protected the same way it is when you work with a Nutmeg team member directly.