2016 – Our Focus Is Technology

In 2015, we changed from a federal charter to a state charter, introduced new products like EMV and Apple Pay to make it safer and easier for you to bank with us, and began preparing for one of the biggest undertakings the credit union will ever go through – a major upgrade to our internal and member facing technologies.

As we enter 2016, our focus is on technology and making it easy for you to transact business with us regardless of which delivery channel you choose (a branch, e-banking, e-pay, mobile banking, etc.). In the beginning of the year, we will launch our new Web site. The new site will make it easier for you to navigate through our pages and find the information you need whether from a computer or any mobile device.

In the summer of 2016, we will undergo one of our greatest system updates in the history of the organization. The credit union will change to a brand new core processing system. In addition to streamlining your accessibility and providing additional security measures that ensure the continued protection of your information, you will also experience better processes for completing electronic transactions, opening new accounts, and applying for loans on-line. Our e-Banking, Voiceline, and mobile app platforms will be upgraded and made even easier to use. All of your account information including your account numbers will remain the same. Any recurring and automatic deposits and payments will be processed as scheduled. As we transition to these new changes, we will be providing you with more detailed information on the changes.

As always, next year we will continue to participate in many community and cultural events throughout the state. We look forward to bringing our Mobile Branch out on the road again. We want to be where our members are and take pride in being part of the communities that we serve. If you have suggestions for events to attend, please let us know. We are always looking for more ways to participate in our communities.

We are excited about the technological changes that we have planned for you in 2016. We believe that these changes are necessary for us to continue to adapt to the constantly changing banking environment. As always, we thank you for your allowing us to help you with all of your financial needs. Your membership is an essential part of our success. On behalf of the Board of Directors and Nutmeg employees, we wish you, your family, and friends a happy and healthy new year!

Sincerely,

John Holt
President & CEO