Welcome to Nutmeg State Financial Credit Union
We’re excited to officially welcome you to the Nutmeg State Financial Credit Union family! Your journey with us begins today, and we’re thrilled to have you as a member.
Please use and bookmark this website page to access frequently asked questions and guides to help you get familiar with our services and products.
We’re dedicated to making this transition as smooth as possible and ensuring you feel supported every step of the way.
Quick Guide to Your Account Transition
Merger Documents and Information
Member Welcome Letter
Member Account Transition Guide
Member Account Transition Checklist
Nutmeg Digital Banking Login Instructions
Disclosures
Important Reminders:
- Activate & Begin Using Your Nutmeg ATM/Debit Mastercard®. Please contact us if you have not received your new card.
- Enroll in Nutmeg Digital Banking: Log in to Nutmeg’s digital banking here with your same username. You will be asked to create a new password at first login.
- Download Nutmeg’s Mobile App from Apple App Store or Google Play Store.
- Register for Nutmeg Bill Pay: Accept the Bill Pay terms and conditions to ensure your payments continue to process without interruption.
- Review Your Account Transition Guide: You should have received an Account Transition Guide with important information about your account transition to Nutmeg.
Changes At-A-Glance
| What’s Not Changing | What Has Changed (Effective April 13, 2026) |
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Your membership continues automatically. |
Your credit union name is changing to Nutmeg State Financial Credit Union. |
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Unless notified directly, your account numbers will not change. |
Your accounts have transitioned to equivalent Nutmeg accounts. |
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Your current CrossPoint credit card continues to work. |
You should begin using your Nutmeg ATM/Debit Mastercard® on April 13.
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Your existing ACH direct deposits and automatic payments continue without interruption. |
Enroll and begin using Nutmeg’s Digital Banking & Mobile app. |
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Your Bill Pay payee list will automatically transfer to Nutmeg’s Bill Pay service. |
Register for Nutmeg’s Bill Pay service in Nutmeg’s Digital Banking to ensure your payments will continue to process. |
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Transfers set up between your CrossPoint accounts will continue to process. |
Use Nutmeg’s routing number, 211977362, when setting up new transactions, re-ordering checks or providing wire transfer instructions.
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Checks can be used until you run out. |
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Branch hours remain the same. |
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Your loan rates, terms and due dates stay the same. |
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There are no changes to your IRA and/or Certificate account(s). |
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You will continue to have access to CO-OP ATMs. |
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Your original membership date carries over to Nutmeg. |
Important FAQs
General Member Service
Your CrossPoint ATM/Debit Card stopped working on Sunday, April 12. You should activate and begin using your Nutmeg ATM/Debit Card beginning Monday, April 13.
You should have received your new Nutmeg ATM/Debit Mastercard in the mail in March. Please call us at 203.288.1695 if you have not received your card.
You can activate your Nutmeg ATM/Debit Mastercard beginning on Monday, April 13.
After you have activated your new Nutmeg ATM/Debit Mastercard, you will need to re-establish any automatic payments you had previously set up using your CrossPoint ATM/Debit Card.
Your current card limits will remain the same, with a $500 ATM withdrawal limit and a $1,500 limit for retail purchases.
Account numbers will change for a limited number of members. If your account number changed, you were sent a letter by U.S. mail in March. If you did not receive a letter, your account number is not changing.
The only account numbers that will change are those listed in the letter you received. If you have other accounts not included in the letter, they will not change.
No action is required. All direct deposits, recurring payments, and other electronic transactions established before April 13 will continue to process normally. However, please use your new account number and Nutmeg’s routing number (211977362) if you set up any new electronic transactions.
No. Your existing direct deposit and electronic transactions will continue to work and you don’t need to take any action. However, we encourage you to update your transactions, at your convenience, just so there’s no future confusion about your account numbers.
Not at this time. Please continue using your CrossPoint Visa® card as usual.
To view or redeem your CrossPoint Visa® rewards points please visit https://www.curewards.com/Login or click here.
No, you do not need to open a new Nutmeg account. Your accounts have transitioned to a similar Nutmeg account. Learn about all the great features of your new account(s) here.
Please use the following Contact Center numbers: 860-513-5000 or Toll Free 800-526-6933.
Member Contact Center hours:
Monday through Friday: 8:00 am to 6:00 pm
Saturday: 9:00 am to 1:00 pm
Live Chat hours:
Monday – Friday: 9:00 am to 5:00 pm
We will also have extended telephone and chat support hours from April 13 – April 25:
Monday – Friday: 8:00 am – 7:00 pm
Saturday: 9:00 am-3:00 pm
Yes – along with any Nutmeg branch throughout Connecticut
Branch hours will remain the same. You can find a list of all branches and hours here.
Yes. You will be able to use Nutmeg’s Voice Line Service by dialing 800-526-6933, and selecting the Voice Line option.
Yes, if you have set up direct deposit into your accounts, it will continue to process as usual, and you do not need to take any action.
All electronic deposits and withdrawals set up through ACH will continue to process without interruption, and you do not need to take any action. Any automatic payments set up with your CrossPoint ATM/Debit card will need to be re-established after you activate your new Nutmeg ATM/Debit Mastercard®.
Yes, your original membership date will carry over to Nutmeg.
Yes, you can continue to use your CrossPoint checks until you run out. When you’re ready to re-order, please call us at 800.526.6933 or stop by any Nutmeg branch.
Please use Nutmeg’s routing number, 211977362, when setting up any new transactions, re-ordering checks or providing wire transfer instructions.
No, you will receive a single statement from Nutmeg dated April 30th.
There will be no changes to your IRA account and no action is required.
The rates and terms of your existing Certificate accounts will not change.
Online Banking
CrossPoint’s online banking stopped working on Friday, April 10. You should now enroll and begin using Nutmeg’s Digital Banking for online banking services.
You can now begin using Nutmeg’s Digital Banking.
Please enroll in Nutmeg Digital Banking. You should use your existing username, and you will be prompted to reset your password on first login. You can access Nutmeg’s Digital Banking here.
Click here for easy instructions on how to enroll
Yes, you will need to register for eStatements again and accept Nutmeg’s terms and conditions, which you can do when you log into Nutmeg’s Digital Banking.
Payments will now be processed through Nutmeg’s Bill Pay service. Please register for Nutmeg’s Bill Pay service to ensure your payments will continue to be processed. Your existing payee list has automatically transferred to Nutmeg’s Bill Pay service.
No, your existing payee list will automatically transfer to Nutmeg’s Bill Pay service.
No, your automatic transfers will continue to process and you do not need to take any action.
Yes, Nutmeg has a full-service mobile app. After you enroll in Nutmeg’s Digital Banking beginning Monday, April 13, 2026, you can download Nutmeg’s mobile app from the Apple App store or Google Play Store through your Apple or Android mobile devices.
CrossPoint account history for the past 24 months will be available through Nutmeg Digital or Mobile banking. To access this information, you must enroll in Nutmeg Digital Banking. CrossPoint eStatements for the last 12 months will be available through Nutmeg Digital Banking upon eStatement registration and acceptance of the new terms and conditions.
| Chat, Email or Phone |
| Monday – Friday: 8:00am – 6:00pm
Saturday: 9:00am – 1:00pm memberservices@nutmegstatefcu.org 860.513.5000 |
We will also have extended telephone and chat support hours from April 13 – April 25:
Monday – Friday: 8:00am – 7:00pm
Saturday: 9:00am-3:00pm
Lending
Loan numbers will remain the same.
The rates and terms of your loan will not change.
Your loan payment due date will remain the same.
Any automatic loan payment transfers you have set up from your accounts will continue to be processed and you don’t need to take any action.
Payments can easily be made through Digital or Mobile Banking. If you prefer to pay by mail, please mail your payments to: Nutmeg State Financial Credit Union, P.O. Box 66, Rocky Hill CT 06067. You should make your check payable to Nutmeg State Financial Credit Union.
Your payment grace period will not change.